Customer Testimonials
Our salesman Kyle is the best. He went out of his way to make sure that we were taken care of. The whole team is friendly and made our experience a memorable one. I would highly recommend
Looking for a deal on a used car was not easy as all dealerships will not move on the price so we found a car @valley and worked with Kyle on car. Kyle was no pressure down to earth working man with a young family and went out of his way to take care of the small things that really do matter. Kudos to him and God bless him. Most importantly he didn't say that someone else is coming to look at the car and probably buy it just to put pressure on a desicion we have to make ... Read More Google - Nov 11, 2026
Had a phenomenal experience. You got treated very respectfully, highly recommend. Kyle was the guy that helped me
Everyone was nice and the service was great!
The entire process was GREAT from start to finish. KYLE was our sales associate and boy oh boy was he WONDERFUL knew his stuff inside and out, he was one of the best salesmen I have ever delt with when making a vehicle purchase at other dearlerships, Tony the finance guy was one of the best I have ever delt with, knows how to get it done and done fast and efficient. Gary knew his vehicles under the hood very smart very nice. We drove 6 hours to get our new Bronco and again we have never delt with a better ... Read More Yelp - Nov 3, 2026
Kyrie was absolutely amazing! The best salesman i have ever dealt with. This is my 5th car from there and I will definitely be buying more!!!
Amazing service. I came today to get a key for my lug nut and they were so professional and quick to help me. Great atmosphere. Every employee that passed me tried to make sure I was helped. I call that 5 star service right there !
After shopping around for a new truck since my lease on my GMC was almost up. I went to check out some Rams at Valley Dodge Jeep and Ram in Cuyahoga Falls. One of the salesman Craig helped me out. After test driving the hurricane and hemi, I couldn’t be happier choosing the hemi. Craig went above and beyond on making sure everything was right, he made a sometimes long drawn out experience seem very simple and done in no time. I recommend Valley to anyone with my experience and recommend a A+ Salesman like Craig to help you ... Read More Google - Oct 30, 2026
Incompetent barely scratches the surface
I've had a chronic issue with my Ram Promaster for 2 years. Service techs attach the ODB connector and say there are no errors. If they had any idea what they were doing, they should know that to get to the error codes for the specific module in question you have to perform a wiTech Topology Scan. It gets better, at some point early on this specific service department installed a part in my van - the part that is faulty - and could not tell me the part number of the module. Two full ... Read More Google - Oct 28, 2026
Incompetent barely scratches the surface
I've had a chronic issue with my Ram Promaster for 2 years. Service techs attach the ODB connector and say there are no errors. If they had any idea what they were doing, they should know that to get to the error codes for the specific module in question you have to perform a wiTech Topology Scan. It gets better, at some point early on this specific service department installed a part in my van - the part that is faulty - and could not tell me the part number of the module. Two full ... Read More DealerRater - Oct 28, 2026
Scott Jacobs was exceptional. He was a pleasure to work with, and I plan to return to purchase my girlfriend’s next Jeep from him.
The absolute worst experience at a service center. I had to leave my job to go help them diagnose what I explained in detail what was wrong with my car. They misdiagnosed it still. After a 5000 dollar repair bill it was still not repaired.also went back to try to get the issue handled and the service manager acted as if she was apologetic and told me she would handle it and promised me a free rental and would try to get to the bottom of it. A week later never heard back from her so I called up there ... Read More Google - Oct 15, 2026
Kyrie was extremely helpful with the purchase of my Nissan Altima. The process was very smooth and streamlined
Kyrie did a great job very friendly
Scott Jacobs was a great no pressure salesman! We are excited to have a new Jeep and appreciate the service!
This is my second time buying at valley and everyone is nothing but nice. Scott Jacob’s made my buying and selling a breeze, worked with me to get the deal I wanted. Can’t stress enough at how great Scott and the finance team are here!
Scott was a joy to work with! He went out of his way to help us around some hoops and the whole staff was so friendly and inviting! Currently driving home my dream car and couldn’t be happier!
I recently purchased a used Jeep Renegade 80th edition from Valley Chrysler Dodge Jeep Ram of the Falls, Ohio.
After driving my new Jeep home, I noticed a dent on the bottom of the passenger door seam when I pulled into my driveway. The sunlight reflected off the dent, making it quite noticeable. I immediately contacted the dealership and spoke to George, the salesman who had sold me the Jeep. George was very friendly and promised to speak to his manager.
However, the response from the manager was quite disappointing.
I requested that George pass on my disappointment to his ... Read More Google - Sep 7, 2026
Scott Jacobs sold my husband and I two vehicles. Thank you for the excellent service.
Absolutely Amazing experience, Kyle, Mikayla, Scott in finance, and Mike at the north store are all amazing. So hard to find an experience like that at a dealership.2
My wife and I just got new cars. Scott Jacob’s is great. We’ve bought multiple cars from him and will continue to do so. I highly recommend Scott at Valley Motor City
I had a great experience with Valley CJDR this week. We were looking for a Jeep Compass, and found one at a Valley dealership a couple hours away. The Valley team, led by Gary T., got the Jeep to their dealership, and then drove it to me at the office so we could check it out in person. Gary went above and beyond, we loved the Jeep and bought it on the spot. The process could not have been easier!
Order parts and if I need a car worked on that's the place
I'm not sure what it is about this location and lug nuts.. I bought a durango in late May, tried charging me $50 to swap out the locking lug nuts for regular ones because someone threw away the socket to remove them..
Went in yesterday to test drive a cargo van in considering. Salesman had it pulled up waiting for me... did my walk around.. only to find a log not ready to call off, literally.. not even finger tight, visibly noticeable... needless to say, just because it is on a lot, that doesn't mean it's safe... inspect ... Read More Google - Aug 23, 2026
Excellent experience at Valley CDJR! Gary T was amazing!
Valley Motor City made the process of trading in my MX-5 for this new Dodge Durango R/T 392 Launch Edition quick and seamless. Everyone was very nice and happy and congratulatory towards my new vehicle chapter. I am shocked anyone buys any other SUV honestly. Drives like a car, packs like the three row SUV it is. Sounds like it eats lava for breakfast. It’s the perfect package. Scott, Michaela, Gary and Tony made the process quick and easy. Probably the easiest car purchase I have had to date.
Thank you Valley Chrysler Dodge Jeep Ram of the Falls! Unbelievable service from start to finish. Everything went fast and smoothly. Devyn was caring and extremely understanding of what we needed/wanted for our daughter's first car which was really helpful. She even went above and beyond with the delivery and presentation which was a wonderful surprise. Vehicle was detailed beautifully too so kudos to everyone. Best car buying experience!! Will definitely be recommending Devyn and team to family and friends. 10/10!
Great dealership! Vehicle selection, value and customer service is great. Justin Spears is the guy to see! Thanks again.
George
Horrible experience. I’ll never buy another Mopar product again. I was patient with my 2020 ecodiesel turbo going bad at 116,000. The replacement turbo failed in 10 months and 15,000 miles. Shame on the service adviser for denying the warranty on a failed part that came with a year warranty. I would love to keep my truck, but this is total crap. They don’t stand behind their warranties
Stay away from Valley at all costs!
Do not buy from or service your vehicle at Valley Ram.
My truck has spent more than 30 days in their service department over three separate attempts to repair an ongoing infotainment system failure. They failed to fix the problem every time.
General Manager Chris Wervey personally asked to drive my truck to and from work to experience the issue himself. He confirmed the infotainment failure existed. After confirming it, the truck sat in the service bay for three more days with no repair attempt and no communication from the dealership.
Service Manager Emily ... Read More Google - Jul 31, 2026
By far the quickest and easiest car purchase I’ve ever had! Gary was wonderful as was the entire staff! I highly recommend this dealership and will be back for future car needs. Thanks guys!!!
I purchased a vehicle from this dealership based on their assurances that it had no major issues, had been properly inspected, and was in good working condition. After the sale, I discovered the vehicle had been in an accident that was never disclosed to me at any point before or during the purchase. The dealership told me they would send the CARFAX report within two days, but they did not. Instead, I received a link a month after the deal was closed, and the link was expired. Later, they falsely claimed I had already received the CARFAX. If that were ... Read More DealerRater - Jul 9, 2026
Horrible service. After scheduling weeks in advance, I take my truck in for service. They waited an hour after I left and parked it out back in the bushes. Two days later, after not hearing anything, I call to check on status and they hadn't even pulled it into a bay. I will never buy or service a vehicle here again. I will be talking to my representation about the scratches they put on it from the bushes and the wasted time.
Bought a new truck from them years ago had warranty and the back up camera would disconnect sometimes. I showed them a photo of what the screen looked like when it froze and turned blank and they said that if the issue isn’t appearing while I was there at the dealership then they can’t fix it. Now my warranty is expired and the same issue happens much more often. I will never buy a vehicle from this place again.
I bought a ram 1500 from these guys. It developed the following symptoms fogged windows, antifreeze smell, sticky windows and loss of coolant, I had them check the heater core ( obviously)... the tech there told me I was imagining these things and charged 275 for his test. They felt a coffee was spilled and that's what I was smelling. After a couple months the problem continued and I took the truck to a different dealer who immediately recognized the problems as I described as a leaking heater core, unfortunately due to the continued driving of the vehicle, the blend door controls ... Read More Google - Jun 29, 2026
Extremely disappointing experience. I was given a buyer's order on Friday, only to be told on Monday that the price increased by $1,500. They claimed they had a "better offer," yet the car was still available to me at the higher price. Bait-and-switch tactics like this are why people distrust dealerships. Take your business elsewhere.
I purchased a 2019 GMC Acadia from Valley Motor City in November 2025. Before buying, I asked for the CARFAX and was told it would be emailed “in a few days.” I didn’t receive it until a month later. When I read it, it showed moderate accident damage (front/side impact, disabling damage, vehicle towed) that was never disclosed to me before the sale.
After owning the vehicle for a short time, I began noticing serious safety issues. A rear driver‑side seat bolt was loose, and the brakes were in dangerous condition. In March, an ASE‑certified mechanic found the ... Read More Google - Jun 12, 2026
My experience with Valley Motor City was honestly terrible. I would never recommend this dealership to anyone looking for a reliable vehicle or fair treatment. The used car manager was a complete joke and constantly low-balled offers instead of trying to work with customers fairly. It felt more like they only cared about making money than actually helping people.
A lot of the vehicles on the lot seem overpriced for the condition they’re in, and after dealing with them, I seriously question the quality of what they sell. On top of that, the customer service was awful. Several salesmen ... Read More Google - May 29, 2026
Absolutely don’t recommend going here I purchased a jeep from them and have had nothing but problems with it they didn’t even offer a solution to fix it I’ve had it in their shop 3 times in less then a month
Long time customer that will not be returning for service. Ever. Again.
I initially brought my Jeep in for a loose 4WD shifter. It's easy to diagnose and very common with the Jeep Wrangler JK. The first diagnosis focused on a clutch failure along with extra needs "while we're here" that could be done, with an estimate over $6,000, which ultimately turned out not to be the issue. Meanwhile I received a text offering me $5000 for my jeep if it's in good condition. What was that?? Due to mechanics being out, it took four weeks to ... Read More Google - Feb 22, 2026
My woman bough her new 2019 Jeep wrangler from her and I purchased my first new 2021 Ram from here. The Ram tires off the lot are worthless. Client rotations and proper care lasted them 18k highway miles before they were bald. The two fronts began leaking from the corner of the sidewall due to premature ware. The worst is at 22k miles a check engine light came on reading “evap system” and no warranty to cover it after the 2021 model currently has 6 recalls. What a waste and terrible costumer care/service. Never again would I buy from here. If anyone wants ... Read More Google - Dec 29, 2025
I dropped my truck off on October 18th for heatercore issues. Expected down time 3 days it's been over a week and it's still not complete yet I asked for a loaner on Thursday October 23 since the repair was taking so long I'm still waiting on that too. Im beyond disappointed with the phony apologies and excuses they are giving me.
Never go to this dealership unless you want them to take advantage of you than kick you and your vehicle out. My truck has been there for 6 months now in and out and they can’t figure out the problem. Today I called to check on it and the service manager Jessie ( the new one )told me the are done looking at the vehicle and that I’m not longer aloud to bring a vehicle there for service again. Because they can’t figure out the issue and also this was all warranty work being done by them. And then ... Read More Google - Oct 15, 2025
Spoke to Jesse in service and he was pretty arrogant and kind of rude about their services. Not sure I will continue my business with this company.
Have a 2022 Jeep Gladiator that would not start.
Was towed to this dealer and I was told main and auxiliary battery were changed and the car still wont start and the dash is lit up light a Christmas tree.
They told me a master tech would need to look at the truck and it would involve 3 hours of diagnosis.
Upon looking at some forums, i immediately diagnosed the car with a bad auxiliary battery.
Seems like this dealership is trying to shake down customers with lies.
They specifically told me battery was replaced and it did not solve the problem.
... Read More Google - Sep 21, 2025
Everyone was very nice and answered all my questions. I am pleased with service I received
I made an appointment for service a week later than available to ensure I would have a courtesy vehicle. They called the day before to let me know that none were available. If I had known that would be the case I would have had the work done a week earlier. Once I got my vehicle back there were black marks all over my seat covers and all over the roof! I let the girl at the desk know and she took it to the porter to have cleaned. First of all I should not have a brand new $70,000 rubicon ... Read More Google - Sep 17, 2025
Just stay away..
I've purchased one vehicle and leased another from this dealership. I find the service department top notch. Anthony always makes sure to explain everything when serving my vehicles and make good suggestions. Trust him completely.
Anthony is great and thorough. I may have been a little impatient after a 2.5 hour wait he took it well and even went out to the service bay and helped in order to speed up the process.
Great Maintenance Team, good work done in a timely manner, very polite getting the repair done
My experience was excellent with not only prompt buisness but Kyle my salesman was awesome. We were able to work out many things over the phone prior to save time as time is very limited and from start to finish was perfect. I am very pleased with this dealership and professionalism as well as Kyle so I'd like to say thank you so much and keep up the great work.
Super friendly kept me informed on the progress of my oil change. Came back and checked on me. Let me know what was going on. Great service, space.highly recommend.
Very friendly and helpful. Would recommend this dealership for sales and service. I have got 3 vehicles from here and will go back
Have purchased 5 vehicles from this dealership over the last 25 years, and have had all my service work done there. Without exception, have been dealt with fairly and competently by knowledgeable sales, finance, and service professionals.
Very very bad experience today at Valley Motor City in Cuyahogafalls OH. The RAM 1500 LARAMIE was listed on sale for $51591on their website. Did the test drive. Everything was good. Sales guy was really nice. Went inside get the trade in offer. Accept it. The sales guy comes up with the total finance amount $11000 more than it should be. 11K more? Really. Upon checking the paper work carefully they changed the selling price to $66000. How in the world? I explained to the sales person and he went and get his very rude manager. This manager is one of the rudest ... Read More Google - Aug 21, 2025
There are a lot of changes that happened at Valley Motor City in the last year. However, the only consistent is the wonderful welcoming I receive when I saw Betsy, Z and Toni! I took my Wrangler in for an oil change and all three greeted me and made me feel right at home. I’ve purchased MANY cars at Valley Motor City plus, sent family and friends to purchase vehicles here and it’s nice to feel like a person and not just a number! Thank you Betsy, Z and Toni for always being so kind and consistent!
Betsy has provided me the best service each time I bring my car in for service.
It was an absolute pleasure working with the team at Valley Motors City. They made the car shopping experience simple and enjoyable. My salesperson, Gary, was especially hardworking and friendly. Also want to point out that the sales manager and credit manager were also professional, helpful and friendly. I highly recommend.
My recent service appointment at Valley Motor City with Zyan Sheffield was the best service experience I have ever had at any auto service establishment. Zyan was extremely knowledgeable, courteous, and patient with the many questions I had about the issues my truck was experiencing. While there was nothing seriously wrong with my vehicle, Zyan treated it with care and importance. I will gladly bring my vehicle back here to Valley Motor City for service and will ask for Zyan Sheffield. I highly recommend him and this dealership.
Spent a lot of money for it to still not be fixed and then I get the run around when I call I get told I will call you back and then they never do also I told them to put my battery in my car and nope it’s not there
Been with dealership for 15 years! Have a “Sound Peace” of Mind” with them always!!!
I have a lot of respect for everyone who works here . They treat me well and they are always friendly and kind very professional . I know that I can trust them and that is very important to me!
Very quick and efficient purchase process. Knew all the mechanics of getting the deal done. Finance process was very efficient and clear.
Anthony was great, he took great care of me and managed my expectations with regard to how long the service would take! Five stars!
Picked out a vehicle that I really like had the stuff I wanted and dealer made the deal happen
Very disappointed, bought a $50 durango R/T, and they did not provide an engine cover, really? I inquired and they said it does not come with one and if you want one you will need to pay for one and an kit to install for over $500. I found one online for new for $172 & it popped into place....really? Oh, and 7.1% financing with .....should have walked out but like the truck. Anyways, refinanced for 4.5% And dealers wonder why they have a bad reputation. They got us, enjoy!
Andrew was very helpful, he went above and beyond. 10 out of 10 I recommend
Put less than 20k on my durango I bought there and have put 10k into replacing the motor mounts, radiator and rack an pinion. I would NEVER recommend any one to this dealership
I really enjoyed working with Gary. He worked tirelessly to track down exactly what I was looking for and communicated with me the entire way through the process. He was very courteous and professional and I would recommend him to anyone.
Experience over a long distance transaction with Andrew was very satisfactory, and the face to face completion of the transaction with Andrew and Ben was equally impressive. My thanks to both for a very satisfying experience.
Everyone was so pleasant! No pressure and would buy from Valley Motor again. Great deal on there cars.
No pressure dealership. That’s always a plus. I did end up buying there. If service is as good and the sales department I will be even happier
Great service. Friendly staff and honest estimates. I highly recommend Valley Motor City for warranty and service work.
Fast and easy auto service - highly recommend for any make or model, nice waiting area / a lot of cool cars and trucks to check out
Good service department have bought several vehicles from Scott Jacobs in the past and will in the future
Gary Thonen made it the best experience I have ever had buying a car! It was like shopping with a friend and not like a pushy car salesman. Gary is kind, and really took the time to help us. He is the best!
Gary was friendly, professional, and knowledgeable. He helped me as I picked out a new car after my old one was totaled, ended up going with the certified pre-owned 21 Bronco Outer Banks! Couldn’t be happier with it. Big shout out to Gary for helping me the way he did throughout the process!
This is the 3rd vehicle I have purchased from this dealership and each time I have had a great experience. I worked with Scott Foster in sales and he was great! He was able to find me the exact vehicle I wanted without having to special order. He even had the vehicle there and ready for me within a day. Tony in finance was great as well. He was very thorough and efficient. During the sales process, the general manager, Chris, even went out of his way to talk to me to make sure I was having the best experience ... Read More DealerRater - Jul 10, 2025
Thank you for an easy convenient buying experience. I had done a substantial of research before purchasing a new Jeep Grand Cherokee Limited for my wife. This is her first new vehicle and I wanted her to be happy with her Jeep. She has owned two Jeep Grand Cherokees and enjoyed driving them. The purchase of the new Jeep was easy, the fit and finish of the new Jeep is great. Thanks again.
Valley is an honest, low sales pressure dealership. They are professional and responsive to customers.
Great experience dealing with Scott Jacobs in purchasing our Jeep Grand Cherokee Limited. Would recommend him!
Customer services and staff are friendly and efficient. Mechanic staff completed services effectively and confidently.
I went in late in day for oil change was told there were two in front of me and asked if I wanted to wait it would be about an hour and 20 min. To geit done. I said OK and sure enough an hour and 25 min. I was driving home . they did what they say they would do. I will be going back to them.
very friendly and took care of me !!!! will be my dealership from now on . thank you
Valley Motor provided friendly customer service! I wouldn’t trust anyone else with my van.
Dave was great, had the car set side that we were looking for and wash patient and understanding
Great service and they provided transportation while car get service from place and back to pick up vehicle I would recommend there service to anyone thank you valley motor for your excellent service on vehicle and your great customer service
Fast lane oil change was very through and look the expected amount of time. Everyone was very nice and professional.
Great service department! Friendly and helpful staff who listen to your concerns. I highly recommend this service department.
Had service done on my 2021 Jeep. They were fantastic. Very good communication and did a great job on recall items for my vehicle. I recommend!
Scott Foster is the absolute best! Made the car buying process so easy. I walked in, he had the numbers run, went to financing and left with my new jeep. The whole thing took an hour and a half.
Great dealer to buy from. Great service department. Have been a satisfied customer for over 25 yrs and have never been disappointed. Will be a customer until I purchase my last car.
Excellent service from this young man. It takes a lot to impress me and he exceeded my expectations.
Had a very good experience buying our new Ram! Everyone was so pleasant! No pressure and would buy from Valley Motor again!!
